Is Google Chat HIPAA compliant?

Google Chat, part of Google Workspace (formerly G Suite), is a communication platform designed for businesses. It provides direct messages and team chat rooms, similar to services like Slack, along with a group messaging function that allows for easier team collaboration. It is integrated with other Google Workspace apps, making collaboration seamless across different platforms.

Google Chat interface showing multiple active chat screens

Google Chat in healthcare

In a healthcare setting, Google Chat can be effectively used for telehealth as well as a variety of other use cases. For telehealth, it can be used to facilitate quick and efficient communication with patients or between healthcare providers. Google Chat can be used by healthcare professionals to collaborate on patient cases, share updates, or discuss treatment plans, enhancing teamwork and coordination.

Google Chat and HIPAA compliance

Google Chat, as part of Google Workspace, is designed to be HIPAA-compliant. Google is willing to sign a Business Associate Agreement (BAA), which is essential for HIPAA compliance. However, the healthcare entity must ensure appropriate settings are in place, such as turning off certain features if necessary, and that usage practices comply with HIPAA rules. More information on this can be found in Google's HIPAA Compliance guide.

Staying HIPAA Compliant

Take a look at our ultimate guide to HIPAA compliant software and services for help selecting compliant service providers. Though careful vendor evaluation and selection is only one piece of the puzzle for maintaining HIPAA compliance. At TeachMeHIPAA, we offer an affordable HIPAA training solution to ensure your staff are knowledgeable in how to comply, and to help you meet your legally mandated HIPAA training requirement with ease. Learn more about our tips and tricks for maintaining compliance with our HIPAA compliance blog