Is iPlum HIPAA compliant?

iPlum in healthcare

Trusted by over 50,000 businesses, iPlum delivers HIPAA-compliant texting, calling, voicemail, and admin controls. This gives healthcare providers, therapists, legal professionals, and financial teams the tools they need to communicate with confidence. The platform establishes a separate second line on mobile phones with calling, secure texting, voicemail, distinct ringtone, visual screen, phone tree, and extensions. Unlike app-to-app solutions requiring both parties to use an app, iPlum provides a real business phone number with full calling and secure texting capabilities.

iPlum and HIPAA compliance

All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, iPlum ensures your communication stays private and compliant.

iPlum provides a BAA (Business Associate Agreement) for HIPAA compliance. To keep the highest level of security, every iPlum number has its own BAA. The BAA covers ePHI information with HIPAA-compliant secure numbers. Professional or Enterprise plans are required for HIPAA-compliant solutions.

Key compliance and security features include:

• HIPAA and HITECH compliance
• BAA (Business Associate Agreement)
• AES-256 data encryption and PKI cryptography
• Bring-Your-Own-Device ready (BYOD)
• Cloud-based group management console
• REST APIs for usage management
• Secure texting channels with text archiving and backup
• Call recording and voicemail transcription
• Password lock and device access controls